Tailored To Meet Your Individual Needs
The NM&C team of designers and craftsmen are passionate about helping you define and achieve your vision for your home. Our process creates a predictable outcome, ensures clear communication and is expressly and individually tailored to your unique needs.
Our unique design build process ensures performance at the highest levels of integrity, business ethics, and outstanding results. Every aspect of our relationship with you is carefully attended to, from before our first meeting until the last day of a project, and beyond.
NM&C leverages a custome CRM platform built on a microsoft backbone, which introduces a revolutionary approach to client relationships and communication management. This technology sets the bar for the industry when it comes to the integrity of communication and expectations for a remodeling project. This custom designed CRM leverages technology to create a universal hub for accountability and responsibility between NM&C team members, our Vendors and clients.
The system takes the mystery out of what’s going to happen next on a project, by sending you a weekly update every Friday with an overview of your project schedule and details.
You can expect creative thinking, detailed planning and exceptional project management from NM&C. You will know before your project starts what it will look like, how much it will cost and how long it will take. NM&C isn’t just responsive to clients; we try to anticipate your questions so we can answer them before they are asked.
(1) Active Listening
At your first home appointment with NM&C, we listen actively as we discuss your overall wants and needs for your project. NM&C evaluates your existing environment and how to incorporate new design and space. We ask for your ideas, give design suggestions, and determine what is most important in the way you will use the new space. Together, we review the planning and building processes and how they are structured to ensure your project’s success. We also review the overall project budget so that we can design within that budget.
(2) Existing Conditions
To begin the design process, NM&C measures the existing structure and reviews property conditions. The scope of work determines if the comprehensive plan requires either structural design or space design or a combination of both. At the next meeting, NM&C presents designs and plans for your approval.
(3) Scope Of Work
NM&C prepares a comprehensive scope of work from the designs you have approved. This includes a detailed description of each step of the construction process, from concrete to framing to electrical. We review this with you to assure that all previous discussions regarding constructions details are included in this document. This scope of work clearly describes what is and is not included in the project, providing a clear understanding of expectations.
(4) Contractural Agreement
Next, NM&C prepares a construction agreement and a written review of any structural designs and required engineering that will be submitted to the City or County. Depending on the complexity of the project, this step can take between one week and three months.
(5) Material Choice
At this point we finalize the details, such as materials and appliance choices. This is when the fun starts! A NM&C designer works with you one-on-one to help you with selections: from countertop colors to tile backsplash patterns to the design of fixtures and cabinetry handles. Working closely with our designer, you can rest assured that your selections are expertly coordinated to enhance your space and communicate your unique taste. Specifications and details for all choices are gathered in a comprehensive job site plan.
(6) Plans & Permitting
With plans and permits resolved and materials selected, your project begins. NM&C’s project manager review the entire project to ensure that any unanswered questions are addressed. NM&C meets with you on the job site to review the entire scope of work, walk through the project and discuss how the job will be built. At this time, specific details are discussed, such as where materials can be stored, how your home will be protected from dust, and how to safeguard your pets during the build.
NM&C’s project manager provides a time frame and is always available to discuss the overall project. During your project, you may also contact NM&C’s office at any time with questions. Your project manager works on a daily basis with the NM&C team as well as our vendors and is brought into the construction phase as needed. NM&C goal is to complete work on a daily basis in order to move the project along quickly to completion.
(8) Punch List Walk Through
Prior to completion, you and NM&C project manager walk through the project and record any small items or details that need to be altered to ensure you are 100% satisfied with your project.
(9) Turn Over
When your project is complete, you will receive a detailed packet of information about warranted products and services. NM&C will also ask you to complete a satisfaction survey. We value your feedback so that we can continue to identify ways to make our remodeling process streamlined, predictable and enjoyable.