FAQ's

On our Frequently Asked Questions (FAQs) page, we post questions we receive from our customers that might be of interest to others.

If your question is not answered here, please feel free to contact us by phone, email or use the Contact Us page to send us a message. We will be happy to answer any questions you might have or set up an appointment to discuss your needs in person.


Depending on the intricacy of your project we try our best to have proposals to our clients within 5 business days.

Do you judge service charges solely by the time the technician spends in your home or business.

When our professional service technician knocks on your door, many costs have been incurred just to get them there, ready to do the job.

This happens quite often. Contractors call this a “change order”. Once it is established what the requested change is, your dedicated project manager will quote you a price in writing. Most customers do experience this during construction, and it is not unusual to have 3-5 change orders. Each change order will be in writing, and will be consecutively numbered for your records.

As often as you feel necessary; however, keep in mind in new construction that the project may seem to be progressing quickly, and then depending on scheduling of the subcontractors, you may see a period of time where it appears nothing is going on. Quite often, in the last sixty days of construction, it appears that the process slows down, and even just a few weeks prior to the projected completion date, you may think that it will not be completed in time, but this is a common experience. A lot of things are going on in the final stages, so don’t be alarmed by this.

Construction is inherently noisy; there will be noise at varying levels throughout the home renovation process. We will give you advance notice during the really noisy phases, particularly, concrete cutting, tile cutting, floor sanding, etc. so that you can plan your days accordingly.

The dust and dirt will be the worst in the demolition phase. Once we've got things stripped down to the frame, things will be fairly clean. Drywall installation and sanding will create a lot of very fine dust for a few days. We do our very best to seal off the rest of the house, but a little dust will always get through. It's a good idea to throw a plastic sheet over nearby sensitive items like electronics or fine furniture during this phase.

Depending on the scope of your home remodeling project, there will likely be some brief interruption to utilities. During the demolition phase, and when we bring in the rough trades (electrical, plumbing, HVAC), electrical, water and gas may need to be shut off anywhere from a few minutes to several hours. If we are connecting new gas pipes to your existing pipes, we will need to unhook your gas appliances and test the whole system for leaks. This could take a whole day. Moving an electrical panel or upgrading an electrical panel will likely also take a whole day. In any case, we will give you advance warning so that you can plan accordingly.

We have a detailed schedule on our BuilderTrend project management system that keeps you apprised of daily activity, and also alerts you to approaching deadlines for selections and pending decisions. Following this schedule and meeting these deadlines assures that the workflow will continue uninterrupted. Our production team works with you to clarify your options, and answer any questions.

You will have easy access to your project project manager and can expect ongoing communication throughout the house renovation process. We also make full use of today’s modern computer-based tools to manage your project and keep you updated. We keep all project documentation safely stored online where you can monitor progress, manage change orders or simply send a short message with feedback to your team. When completed, we do a final project walkthrough to ensure every detail of your project is handled to your complete satisfaction.

A general rule of thumb is that a permit will be required if structural alterations are required or if the general living area of the home is changed. This is true for bathroom design, a kitchen makeover, or other remodeling services.

Yes. It is our responsibility as your design-build contractor to handle any necessary permits. However as the homeowner you may opt to take on this process. The permitting process has become more complex over time because of changing laws and regulations. Being aware of what kinds of questions to ask, and when to ask them, can save valuable time, energy and expense. We have the advantage of working with the various permitting agencies throughout South Florida and understand how to effectively navigate the process.

Each home remodel is unique, so this question isn't as cut and dry as one might think. The duration of your project depends on multiple aspects, including size of the renovation project, scope of work and materials/finishes used. At NM&C, we prepare a construction schedule for each remodeling project based on our full understanding of the scope. We also work together with the homeowner to ensure it can be completed within the estimated time frame.

If you are contemplating a whole house remodel, then yes, you will probably need to find other living arrangements during the construction period. Our design-build remodeling process is structured to minimize turnaround time, from tear down to completed project, so that you are not inconvenienced any longer than necessary. In just about every other type of home remodeling project, you should be able to remain in your house.

NM&C warrants all labor & materials (materials purchased by home owner directly are excluded) in its contract work with homeowner to be free from defects in workmanship for a period of one (1) years.


IMPORTANT REMODELING DESIGN DECISIONS


One of the things you can do to reduce the hard water build-up is to install a water softener system. There are different options for the whole house or just locally where you need it most, particularly, dishwasher or shower areas.

Another option for the shower is to get a shower glass coating that will prevent spots on your shower enclosure.

If you want an ADA compliant bathroom, you should always select a curbless shower.

If you are doing a bathroom remodel, the layout of a curbless shower can often result in structural changes to the floor framing, which can add cost to the project. For new construction or additions you can plan for the curbless shower from the beginning.

It seems that many people say that they need a bathtub for resale, but will never use it. We have been doing more home remodels that actually eliminate the bathtub completely and replace it with a shower that really works for the client.

Aging in place design is becoming a critical element these days. For showers, two important aspects of design to consider are grab bars and curbless entry. Grab bars are an obvious, easy addition as long as during design we make them work aesthetically. Curbless showers take significantly more planning, as we need to make sure the area of floor in the shower is lower than the rest of the framing. This means designing the framing to be recessed in that area.

There are many options for flooring, when designing a kitchen. If the kitchen design is an open concept, it is usually best to keep the same type of flooring all through the space.

Hardwood floors, engineered hardwood floors, laminate, tile, linoleum or cork are some of the materials that can work well in a planned kitchen remodel.

There are pros and cons to every material when it comes to price, aethetics, upkeep, durability and physical impact. Consulting a professional will help you choose flooring options that are just right for you