The NM&C Difference
What Sets NM&C Apart From Other Remodelers?
We know you have many companies to choose from to remodel your home. Here is how we think we are different and how we deliver unique value for our clients.Many companies list their process, but it is the consistent execution of that process that provides value to our clients. We know our clients lead busy lives, we take care of everything so you don’t have to.
Because we both design and build your project, we work closely with you to develop a project that meets your budget. Certain decisions can have big impacts. Because we know exactly what it costs to build our designs, we can provide you with that information in the design process so you can understand where you want to allocate your investment. We are proud of our ability to value engineer our projects. Value engineering is a creative, team-based approach to identifying the best materials and methods for each project. It is used to solve problems, identify and eliminate unwanted costs, while improving function and quality. We have the construction and product knowledge to suggest options and alternatives with the same functions and features to either reduce cost or improve the schedule. This is important to many clients because they like to use the saved money to lower the project cost or upgrade another area of their project. The Design+Build process facilitates maximum client input and satisfaction and greatly reduces miscommunication. It provides our client with a single point of contact and accountability for quality, budget, schedule adherence and final construction completion. Together we are able to deliver design, value for your budget, quality craftsmanship and a process that makes remodeling Easier Than You Imagined for our clients.
We train our employees to respect our clients and their homes. All employees undergo criminal background checks and drug screening for our clients’ safety.
We conduct safety trainings to ensure a safe and clean job site and that employees are safe and do not create hazards while in your home.
During your remodel, you have access to an emergency contact person who is available 24/7 so we are always available, even after hours. In addition to regular feedback and communication with our clients, we have hired the independent customer satisfaction firm, Guild Quality, to survey our clients and review their satisfaction with our performance in many areas: including expertise, construction quality, communication, trust and cleanliness and safety. We are happy to report that 95% of our clients would recommend us to their family and friends.
Our clients have access to their own online portal containing important information about their job, accessible 24/7, including their job schedule, daily progress updates, and selections for fixtures, flooring, tile, colors etc. All of this information can be accessed from our mobile app as well. People who use this portal have told us that it greatly improves communication and is especially wonderful for people who may be traveling and still want to catch up on the progress of their remodel.
Our designers and skilled craftsmen, together with our project managers, provide value and expertise to every client, however they are most passionate about helping their clients achieve their dreams. Our design team stands ready to help with the many choices and decisions you need to make along the way. Our clients love the professional guidance and find it really takes a lot of the anxiety out of the process and allows it to the exciting time it should be! Our experienced craftsman are second to none and take great care and pride in bringing your design to life.
We will do what we say we will do. We will show up on time and we will work to complete your job on time and on budget. Our goal is 100% client satisfaction and we are always focused on making your project Easier Than You Imagined. Additionally, we provide a workmanship warranty and we strive to live our mission statement each and every day and believe that if we do, it will provide the best experience for our clients.
“We promise that all of our workmanship will meet the highest standards of excellence in residential construction. We provide our clients with a written warranty ensuring piece of mind long after the completion of the project.” – Drew E. Baratz Owner
Improving lives through collaborative design, quality construction and exceptional service.